Month: October 2013

The Growing World of Customer Experience Management

Folks, we head into a new world, and one that we are seeing is quite a challenge in financial services. This world is about ‘Customer Experience Management’. With the advent of transparency and the need to deliver demonstrable value to consumers in order to receive fees, there is now the immediate and present challenge as…
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Changes In Industry Architecture

I have been speaking a lot recently about how the industry architecture is changing, changing in line with regulatory change from being a product lead and product distribution architecture to a more consumer centric architecture. So what is the difference ? Does the new architecture still involve platforms ? Yes (but they move from being…
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