Changing times upon us without doubt, and it is really saddening to see the fruits of so much work and effort for many disappearing in front of our eyes. Some challenging times ahead for our industry, however, change is not new and often is the time for recasting and resetting. We perhaps are going to…
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I read somewhere recently: Products are rapidly evolving into services, these are more connected to customers ecosystems and provide holistic experiences that are meaningful beyond the product/touchpoint. Creating products that live in isolation are progressively disappearing, and one may say that “There are no products, only services” Whether it is these words or others to…
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How does this impact wholesale service providers ? Increasingly it is becoming clear that the focus for every service provider between investors and their investments has to combine value for the customer combined with how they interact with adjacent players in the eco system. The trend is increasing that the sustainability of every service provider…
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Are we heading full circle back to broader stockbroking based servicing of private clients?
We are living in a world where the level of acceptability of servicing of consumers is increasingly being defined by the consumers themselves, which is suggesting more consumer involvement in regulation. Are our systems, processes and those who regulate prepared for this increased involvement, and who may step in if they don’t ?
Globally, the reputation of the wealth management industry is under some fire right now, and I cannot see it letting up. In Australia, we are having a Banking Royal Commission into financial services, and wealth management is taking quite some heat. The very public shortfalls from large institutions is now a matter of public record,…
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One the most read articles on our blog is about the pros and cons of advisory and discretionary portfolio services, and the decision to go one way or the other (or both) continues to be one of the first questions I get asked about by advisers and licensees in our engagement process to help them.…
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Good article linked below about some of the the many facets of trust and what is changing in the trust equation between both advisers and investors. Our belief is that the race is now on to defining, developing and implementing new sets of propositions, systems and processes that ultimately become the infrastructure to supporting the…
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I just read this article here at http://www.financial-planning.com/blogs/idea-exchange/tinder-understands-it-users-better-than-most-robo-advisors-2696001-1.html I guess really opens a can of worms in terms of people personalities (or multiple of), and what is really the best way to ascertain some key aspects of people’s financial profiles, attitudes to risk etc. I do agree however that the phraseology and understanding of short…
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